Refund policy

Returns & Exchanges

We stand by the quality of our products and want you to be satisfied with your purchase.

• Change of Mind:
  Returns are accepted within 14 days of delivery, provided the item is unused, in original condition, and in original packaging. Return shipping costs are the responsibility of the customer.
• Faulty or Damaged Items:
  If your item arrives damaged or faulty, please contact us within 7 days of receiving your order with photos of the issue. We will offer a replacement or refund if we deem the product hasn’t been tampered with upon arriving.
  

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalised products
• Used or damaged items not due to a manufacturing fault

How to Start a Return

To initiate a return, please contact us at:
forgegripz@gmail.com

Include:

• Your order number
• Reason for return
• Photos (if applicable)

We will provide instructions on how to return your item.

Refunds

Once your return is received and inspected:

• Approved refunds will be processed back to your original payment method within 7 business days
• Shipping costs are non-refundable (unless the item is faulty)